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Official venom factory support thread
- Thread starter CRAWLINGAROUND
- Start date
Chris thanks for the info. I actually finally got a hold of someone yesterday. Bought the kit friday found the issues saturday and was hoping it would be a quick fix over the weekend. I took some pictures of the problem and forward it on to customer service. I also found the problem to be not so much with the bent pings but the bushing the ring slides over. it was way to tight and binding. i sanded the bushing down a little and have gotten the rear diff to lock. this seems to be a temorary fix. Ill work with customer service to get the complete fix.
kruzr69
Rock Stacker
Customer service
I just emailed customer service about an issue I have and got a response within 5 minutes taking care of it. I am glad I went with Venom even with the known issues. There customer service really is awesome.
I just emailed customer service about an issue I have and got a response within 5 minutes taking care of it. I am glad I went with Venom even with the known issues. There customer service really is awesome.
Excellent Customer Service
X2!!!!!!!!!!!
Just had the same excellent customer support, anyone who has a problem take chris's advice and hit up the email he posted above! "thumbsup"
BTW Thanks for ther help Chris!
X2!!!!!!!!!!!
Just had the same excellent customer support, anyone who has a problem take chris's advice and hit up the email he posted above! "thumbsup"
BTW Thanks for ther help Chris!
Chaotic Crawlers
I wanna be Dave
Pins Broke
I have to say I am quite disipointed with mine so far! I have heard that the customer service is hit and miss so I hope I am one of the lucky ones. I built this up so my dad could compete with it at our comp that is in less than 10 days away. I busted the pins that holds the stub shafts and axle shafts all together. Sad thing is that I am running a Axial tranny with a slipper clutch that is quite forgiving right now and I still broke :-( on the first run out.
I have to say I am quite disipointed with mine so far! I have heard that the customer service is hit and miss so I hope I am one of the lucky ones. I built this up so my dad could compete with it at our comp that is in less than 10 days away. I busted the pins that holds the stub shafts and axle shafts all together. Sad thing is that I am running a Axial tranny with a slipper clutch that is quite forgiving right now and I still broke :-( on the first run out.
CRAWLINGAROUND
Pebble Pounder
We have some new replacement parts in for warranty claims so if you need pins or axles or VCD parts then please contact us. Just arrived yesterday afternoon. "thumbsup"
Thanks for the feedback guys!
Chris
Thanks for the feedback guys!
Chris
CleptoLeptic
Rock Stacker
CS Question
Chris, I have broke 2 stub axles and went to the local hobby shop and replaced them both ( I was in a hurry to get it going again ) I called customer service and they are going to send me a couple replacements. my question is are they going to send out the pins for those as well or do I need to request them ?
Chris, I have broke 2 stub axles and went to the local hobby shop and replaced them both ( I was in a hurry to get it going again ) I called customer service and they are going to send me a couple replacements. my question is are they going to send out the pins for those as well or do I need to request them ?
Chaotic Crawlers
I wanna be Dave
I sent out an email a couple days ago, how far out are they at answering people back?
CRAWLINGAROUND
Pebble Pounder
If you needed the pins that would have been the time to request them. Did you break pins or your just replacing them? I'm not sure the shipment has been sent yet maybe we can head it off and drop pins in it.
Send me a PM with your info so I can talk with Paul.
Chris
CRAWLINGAROUND
Pebble Pounder
I cant say exactly but they get a couple hundred emails almost everyday :shock:
Give them another day maybe or send a follow up email today. You can PM me with your question and I can look into it as well.
Chris
Thurzday
Newbie
I found a suitable replacement for the pins. Try .078 music wire I bought 9ft for $3 at hobby town. Cut them with a Dremel or pliers. haven't broke them yet.
Chaotic Crawlers
I wanna be Dave
Chris you are the man. "thumbsup" I actually got a hold of dave (nice guy) they are out of the xcd pins and a few other things. But I ended up purchasing a few stub shafts and axle shafts just to be safe and to have on hand.
username
Quarry Creeper
happen to know exactly what length works for these?
Chaotic Crawlers
I wanna be Dave
The pins are 12mm long. Please correct me if I am wrong guys!
Thurzday
Newbie
Chaotic's right. I on the other hand just put the wire through the holes marked and cut it. You can grind it smooth as well.
twigg425
Newbie
kruzr69
Rock Stacker
I just got my replacement axles in less than 48 hours. Best customer service I have ever had. Thanks
nantom
Newbie
well breaking a drive shaft officially sucks... now i gotta wait to get a new one. is anyone aware of a upgraded driveshaft for the front?
username
Quarry Creeper
i threw a traxxas one on and havent broke it yet. get a big pack of them, its cheaper that way. i think you get like 6 or so?
kruzr69
Rock Stacker
I needed a new charger so I could switch to Lipo, and because of the customer service I received, I got the Venom Pro Charger. Just wanted to say Thanks again.
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