So alittle bit of progress. I went live with the new website. But sales are currently disabled. I'm hoping to get that part fully functional in a week or two.
There's still alot of work to do over the next year or so. But this new platform is alot more open for me to automate my life even more and help automate your shopping/support experience.
Same url
OverkillRC.com
Not that you guys probably care, but it's being hosted on a speedy server. Dedicated cpu, memory, ssd disk space, etc. A very secure and fast setup. I have alot of bandwidth too so I can start using big hi res pictures.
What you will care about is the new support page. I'm still working on the knowledge base. But it'll be very complete and the search bar does seem to work rather well. Also my favorite part, your least favorite part, about the new support system is that you are required to actually put some effort into figuring out how to send me a message and hopefully by doing so you actually look at the knowledge base. However, if a message is sent, I no longer have to go though some sleazy, poorly designed support system and I get emails when you send a message and I can respond via email. Now you may ask why I just don't do email to begin with? Well, it's because emails get lost, I read them and forget to reply all the time. But luckily this new system has a very nice support system/console I can use to make sure I don't miss messages. Also, when I become a better web programmer (slowly but surely), it'll be seamlessly integrated with the site so when the site recognizes you through either logging in, cookies, or other black magic you'll have access to all your previous support messages and I have access to all your order data so I can look at tracking numbers, adjust order statuses, refund an order, etc all from my support console.
I also plan on adding mini support things on all the product pages that will hopefully further increase the ease of self research on how to use my products. Because I'm lazy and really busy these days and prefer to just put stuff in a box and ship it.
Here's a link to the new help page. The knowledge base is still far from complete. I'm going to keep adding to it as time allows. I'm hoping to get mixing and key mapping articles written up in the next month or two.
https://overkillrc.com/php?target=support#!/
Also, the new website is fancy html5 and mobile ready. So it should work great on phones. And if you're on a desktop there's all sorts of cool stuff.
My main goal at the moment is functionality. So it's going to be the lame generic theme for awhile. But it'll be awesome once I'm done.
I want something that rivals big time manufactures websites. And I know the amount of sales I get no where near justifies the time and money I've already dumped into it and will continue dumpin. But I like cool hit tech stuff that make my life easier, and I want to learn web programming and this a great way to do it.
