Old thread I'm bumping, but I think it's worth while.
Firstly, my post isn't about the quality of Boom Racing parts, but more about the quality of Boom Racing's service.
I brought some rear Boom Racing shocks for my Twin Hammers via a seller on eBay, and not Asiatees or Boom racing direct. After a short period of use I had some concerns related to the shocks leaking and some wear on the shock shaft.
As as owner of a business I understand the value of feedback. I also understand 'shit happens' sometimes and prefer to let people know about a problem in a constructive manner rather than simply complaining and whinging.
On this basis I contacted Asiatees / Boom Racing via email and explained the issue with my shocks. Having purchased some Boom Racing parts previously, and been happy with their quality and performance, I was disappointed with these shocks.
I was never expecting anything from Boom Racing, other than an acknowledgment of the problem. The guys at Boom Racing seemed to be concerned I wasn't happy with their product, asked some further questions of me and also requested some photos of the issues. They genuinely appeared to want to understand the problem to rectify in the future and assured me I was simply unlucky on this occasion. I was surprised at the end of the email correspondence they said they would send me some replacement shocks, free of charge.
I was even more surprised when a package arrived at my door step within days which not only contained one pair if shocks, but two, plus additional spring sets and a bunch of stickers!
In my opinion that's good customer service. Well done Boom Racing!
Sure my initial correspondence was initially prompted due to the issue with their product, and the cynics could speculate why they sent two sets of shocks and not one..... However, regardless of what anyone thinks of their quality, Boom Racing definitely seem to care what their customers think and are wanting to improve their products. I've spent a lot more with so called name brand companies and at times had terrible service.
Customer service is worth something and I'll be definitely be buying from these guys again.
Cheers.