So I placed an order for a Hilux light kit and a DMS unit on 1/2/20. I get an automated email stating the order has been received and paid for. Then nothing. Not an email that things are slower than normal, or things are taking longer than expected, etc... so yesterday (1/21/20) I used my wife's Facebook (since I don't have an account) requesting an update or some way to cancel the order. Two hours later I get an email stating my order has shipped. I simply respond to that email about how I was disappointed at the time frame and asked if there would be any discount offered. I received a very simple email stating he could refund me without issue and that his site states that shipping could take 7-14 business days (even though it simply states 7-14 days, not business days).
I really like to support small business' (Club 5, DSM offroad, TGH, Intheworks RC, etc...) but I received zero information during the purchase and think that the response I received was fairly abrasive. Am I in the wrong or is this not typical of retailers here on the forum? Did I happen to place an order when things get "lost" in the process?
Sorry if I seem a little irritated at this, but am I being petty?
I really like to support small business' (Club 5, DSM offroad, TGH, Intheworks RC, etc...) but I received zero information during the purchase and think that the response I received was fairly abrasive. Am I in the wrong or is this not typical of retailers here on the forum? Did I happen to place an order when things get "lost" in the process?
Sorry if I seem a little irritated at this, but am I being petty?