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RPPHOBBY.COM- Post public questions,suggestions, or feedback here

rpp hobby

I have to say I'm not real impressed with these guys right now. I made an order totaling over $400.00 and got charged $36.00 for shipping. All over their web site the advertise free shipping on orders over $300.00. I made phone calls and no one answered. Left a message and no return call... this is the first order i have made with these guys and unless this is made right it will most likely be my last. If you're going to advertise something then you should stick to it.
I hope this will all be rectified tomorrow, if not I guess I will have to report them to proper authorities. I really hope they do make it right because their parts selection is great and I was looking forward to a good working relationship with RPP. Anyone else had trouble with these folks??:x
 
I'd just like to point out that the order had shipping applied before the checkout process was completed. If there was a question at that time, it would be recommended to not continue with the order until your question could be resolved. We in no way are looking to get something past you or anything like that.

The reason why you were charged for shipping on this particular order is that the Honcho RTR does not qualify for free shipping. This is indicated on the Honcho RTR's product page. Visible here: http://www.rpphobby.com/axial_scx10_p/ax90016.htm

Our site does not indicate that every order over $300 will get free shipping, but instead it says that orders with $300 of qualifying products will get free shipping. Items that qualify towards free shipping have a little truck icon (
Icon_FreeShipping_Small.gif
)
 
Soooooo any word on those 2.0s?

I am going to try and work on getting a order done of various wheels. Troy from CAC is no longer doing these and has handed the rights over to us. We have not done a new order since he has stepped down. So we are starting over with the machinist who was doing this prior. I will make a post once we have an ETA Thank you Corey
 
I am going to try and work on getting a order done of various wheels. Troy from CAC is no longer doing these and has handed the rights over to us. We have not done a new order since he has stepped down. So we are starting over with the machinist who was doing this prior. I will make a post once we have an ETA Thank you Corey

Will you be making some of those Alum 2.2 Wheels Troy made a small run of this year?
 
Thanks again for the "ludicrous speed" shipping! I saw a plaid streak from your store all the way to my mailbox my stuff got here so quickly! :mrgreen:

It's funny, every time I go to the LHS looking for some common item they say, "we don't have it but can order it for you". I always say no thanks but in the back of my head am thinking, "yeah I can order it too, and from RPP it will get here in less than half the time you guys take and I don't have to drive anywhere". So I drive back home, get on the laptop and order from RPP like I should have in the first place. "thumbsup"
 
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