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RPPHOBBY.COM- Post public questions,suggestions, or feedback here

2JSC said:
I just gotta say this... I placed an order yesterday expecting my e-mail confirmation and shipping info this morning. Before I even checked my e-mail this afternoon I got a call. It was Cory telling me one of the items I ordered was out of stock and that he would hold my order for me untill they were in later and then ship them out ASAP. Now THAT is customer service! "thumbsup"

Sorry if I didn't sound as enthused as I do now, but I really did appreciate the call Cory. Your number is saved in my phone now. "thumbsup"
Click to expand...

I KNOW....same exact thing on my last order. I was like..."wow, he CALLED me :shock:"

"thumbsup""thumbsup"
 
Yesterday i recieved my order of DNA parts from another dealer and i didnt know i needed to be rod ends. I was told revo ones but didnt know which.

So i called Corey (Sp?) because i knew he stocked dna and im sure he stocked traxxas. Well he was kind enough to take a dna kit OFF THE SHELF open it up, and open up a set of revo rod ends to check for me so i could go and buy them localy, All while over the Phone!!!!


Corey, You got my business from now on!!!!!! No questions! "thumbsup"
 
2JSC said:
I just gotta say this... I placed an order yesterday expecting my e-mail confirmation and shipping info this morning. Before I even checked my e-mail this afternoon I got a call. It was Cory telling me one of the items I ordered was out of stock and that he would hold my order for me untill they were in later and then ship them out ASAP. Now THAT is customer service! "thumbsup"

Sorry if I didn't sound as enthused as I do now, but I really did appreciate the call Cory. Your number is saved in my phone now. "thumbsup"
Click to expand...

This was the same for me, but I was helped out even further. I explained to Cory what I was trying to get done. He made a few suggestions, a swap on an item or 2 to get the job done and a day or so later and I received the items. We are set, exactly what we needed.

Awesome Customer Service!! "thumbsup"

BTW: Cory (RPP), the young man that the parts were for, also named Cory, says thanks as well. His AX10 RTR was not cutting the mustard with plastic links.

Thanks again. We will surely do business in the future with you! "thumbsup"

Peace
 
Mikey007 said:
Hi Corey was wondering if you were able to order the low profile michelin tires for the King Hauler? Here is the thread. http://www.gardentrucking.com/yabb/cgi-bin/yabb2/YaBB.pl?num=1207002412 Please let me know as I need ten of these.

Mike
Click to expand...

I tried getting them Mike and the company did not respond to me.


DiEzel said:
Yesterday i recieved my order of DNA parts from another dealer and i didnt know i needed to be rod ends. I was told revo ones but didnt know which.

So i called Corey (Sp?) because i knew he stocked dna and im sure he stocked traxxas. Well he was kind enough to take a dna kit OFF THE SHELF open it up, and open up a set of revo rod ends to check for me so i could go and buy them localy, All while over the Phone!!!!


Corey, You got my business from now on!!!!!! No questions! "thumbsup"
Click to expand...


There are 100's of shops out there that sell the same items I sell, So I have to go above and beyond to give you all a reason to buy from me. This is a perfect example. Sure it is a bummer to know a person bought a product from someone else, but I still could not leave them hanging when they needed help.

lukedaemon said:
This was the same for me, but I was helped out even further. I explained to Cory what I was trying to get done. He made a few suggestions, a swap on an item or 2 to get the job done and a day or so later and I received the items. We are set, exactly what we needed.

Awesome Customer Service!! "thumbsup"

BTW: Cory (RPP), the young man that the parts were for, also named Cory, says thanks as well. His AX10 RTR was not cutting the mustard with plastic links.

Thanks again. We will surely do business in the future with you! "thumbsup"

Peace
Click to expand...

Thank you for posting I am glad it worked out and Cory is up and running"thumbsup"
 
Hi Corey,

Just doing a follow-up on my email/order. Have a Great start for 2009, as well.
Thanks!"thumbsup"
 
You guys are life savers!! You were the only place I could find a 45t motor instock at, and got it quick.I will definetly be back for more parts "thumbsup"

One question though. I didnt look this up or anything since its not a big deal, but what was the little card i received for?
 
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