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Proline Customer Service

MAGNUMB

Rock Crawler
Joined
Dec 11, 2016
Messages
511
Location
DA U.P.
Anyone have issues with ordering directly from Proline? Order placed on 9/18 and has not shipped and no reply from customer service...
 
I had a similar problem with an order I placed via Horizon Hobby's website.

I didn't order a Pro-Line item, but since they're operating under the same roof...

I eventually just canceled the order and ordered from Amazon instead.
 
That sucks! A month is completely inexcusable! I'm not surprised since Horizon is involved. Horizon used to be the best RC company, but after buying up so many companies and trying to become a monopoly, they have suffered. Both customer service and stock levels are lacking. Next time order from AMain instead.
 
I don't know if the website is still having this issue but there was a problem with listing items as "in stock" when they were not actually in stock. This turns your order basically into a backorder that they will fill eventually but Horizon won't actually tell you this.
 
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