So after all theses years of seeing Cow rc on forums, you tube, in pictures that are posted with Cow rc pit mats on people's work spaces I decided to check out what products they have. So I peeked at their site and see what looks good and interesting, window shopping, lol. The wife does it all the time, so why can't I, lol.
So 2 weeks ago I placed a order for some different size magnetic parts trays. It was about 30 minutes later I get a call from Heath from Cow rc about my order. And go figure I was not going to answer the call, cause most times I get a number I don't recognize its something stupid or selling something, especially since the number was showing a New York number.
So Heath from Cow rc apologized for a mistake and their inventory was off, 2 of the 6 parts trays I ordered where not in stock after all. He gave me some options. I could wait for about a week for the missing parts trays to come back in stock and would give me a extra parts tray for the mistake and having to wait. Or substitute the smaller trays to make up for it, giving me more for my money, sort of say.
I told him I was not in a hurry to get them and could wait for the week or so it was going to be to get the missing trays back in stock. He told me that he would mail out the rest of my order while I wait for the out of stock parts trays to come back in stock
A few days later I get a confirmation that my order was now on its way. Got to love when new rc stuff comes in the mail, now the waiting game. So the next Monday i get my package after coming home.
After opening up my present to myself I find the out of stock parts trays were in the box, awesome. Plus the extra parts tray just like he promised, bonus. But sadly one of the bigger parts trays was missing. So I emailed Heath at Cow rc explaining what had happened that night.
Before I get up out of bed to go to work I recieved a email back from Heath. He apologized, again for the mistake told me that he would take care of the missing parts tray and ship it out. Back to the waiting game, good thing I don't have anxiety, lol.
That same week, Friday my package shows up with the missing parts tray and a extra little storage container too, along with more stickers. I for one love stickers, add them to the collection. I emailed Heath again and told him that my package showed and everything is now better.
Im sorry for the long story, but want everyone to understand what has happened to make the story clear. From start to finish I was very impressed with the great service i had received from Cow rc. From the phone call, to the quick email responses and taking care of the entire order. I know mistakes can happen, inventory can be sometimes be off on counts. But it's the was I was treated that really counts to me. Now this is what I call great service and overall was just impressed with the whole way it was handled. I would not hesitate to place another order from Cow rc for some larger pit mats. Oh and the quality of the pit mats are awesome, can't wait to use them.
So 2 weeks ago I placed a order for some different size magnetic parts trays. It was about 30 minutes later I get a call from Heath from Cow rc about my order. And go figure I was not going to answer the call, cause most times I get a number I don't recognize its something stupid or selling something, especially since the number was showing a New York number.
So Heath from Cow rc apologized for a mistake and their inventory was off, 2 of the 6 parts trays I ordered where not in stock after all. He gave me some options. I could wait for about a week for the missing parts trays to come back in stock and would give me a extra parts tray for the mistake and having to wait. Or substitute the smaller trays to make up for it, giving me more for my money, sort of say.
I told him I was not in a hurry to get them and could wait for the week or so it was going to be to get the missing trays back in stock. He told me that he would mail out the rest of my order while I wait for the out of stock parts trays to come back in stock
A few days later I get a confirmation that my order was now on its way. Got to love when new rc stuff comes in the mail, now the waiting game. So the next Monday i get my package after coming home.
After opening up my present to myself I find the out of stock parts trays were in the box, awesome. Plus the extra parts tray just like he promised, bonus. But sadly one of the bigger parts trays was missing. So I emailed Heath at Cow rc explaining what had happened that night.
Before I get up out of bed to go to work I recieved a email back from Heath. He apologized, again for the mistake told me that he would take care of the missing parts tray and ship it out. Back to the waiting game, good thing I don't have anxiety, lol.
That same week, Friday my package shows up with the missing parts tray and a extra little storage container too, along with more stickers. I for one love stickers, add them to the collection. I emailed Heath again and told him that my package showed and everything is now better.
Im sorry for the long story, but want everyone to understand what has happened to make the story clear. From start to finish I was very impressed with the great service i had received from Cow rc. From the phone call, to the quick email responses and taking care of the entire order. I know mistakes can happen, inventory can be sometimes be off on counts. But it's the was I was treated that really counts to me. Now this is what I call great service and overall was just impressed with the whole way it was handled. I would not hesitate to place another order from Cow rc for some larger pit mats. Oh and the quality of the pit mats are awesome, can't wait to use them.
