JimInMiami
Quarry Creeper
So, here's my tale of woe, y'all do with the info what you will. I just can't let this one go buy unannounced.
My wife's family owns a Toyota dealership in her home country and as y'all can imagine she's a huge fan of the brand. I wanted to do something nice for her so on Feb 20 ordered the Killer Body LC70 body from Banggood for her TRX4. The other places I'd checked were all out of stock, so I took the chance and ordered from an outfit I had no previous experience with.
Four weeks later, nothing's arrived, so I contact their customer service via the chat function. It's been shipped they say and indeed I can see that it was processed through a SHANGHAI,CHINA facility. Just wait they say, things are slow cause of Covid.
Another two weeks and still nothing so I contact them again and ask for a refund. Sorry, they say "can't process a refund until 60 days from order have passed".
OK, I wait till 61 days, but this time they inform that the refund policy has been extended to 70 days cause of Covid.
OK, I wait till today, day 72 since the order, and now they tell me to go look for it in the Post Office (for real, stupid me, here I thought it was THEIR job to deliver to my address). Well, I tell them that ain't an option as my wife has TWO medical conditions that place her in the at risk group and I sure as $hit ain't going out and risking bringing infection back home.
I demand a refund (again) and this time they say, "sorry we cannot process a refund till May 15".
Is it just me, or is this starting to form a pattern??? I'm clearly out the 130 bucks and properly chastised for having strayed from the reputable suppliers I normally deal with.
I imagine, plenty of folks have had different experiences, just wanted to share this so others are aware of the risks of dealing with Banggood.
My wife's family owns a Toyota dealership in her home country and as y'all can imagine she's a huge fan of the brand. I wanted to do something nice for her so on Feb 20 ordered the Killer Body LC70 body from Banggood for her TRX4. The other places I'd checked were all out of stock, so I took the chance and ordered from an outfit I had no previous experience with.
Four weeks later, nothing's arrived, so I contact their customer service via the chat function. It's been shipped they say and indeed I can see that it was processed through a SHANGHAI,CHINA facility. Just wait they say, things are slow cause of Covid.
Another two weeks and still nothing so I contact them again and ask for a refund. Sorry, they say "can't process a refund until 60 days from order have passed".
OK, I wait till 61 days, but this time they inform that the refund policy has been extended to 70 days cause of Covid.
OK, I wait till today, day 72 since the order, and now they tell me to go look for it in the Post Office (for real, stupid me, here I thought it was THEIR job to deliver to my address). Well, I tell them that ain't an option as my wife has TWO medical conditions that place her in the at risk group and I sure as $hit ain't going out and risking bringing infection back home.
I demand a refund (again) and this time they say, "sorry we cannot process a refund till May 15".
Is it just me, or is this starting to form a pattern??? I'm clearly out the 130 bucks and properly chastised for having strayed from the reputable suppliers I normally deal with.
I imagine, plenty of folks have had different experiences, just wanted to share this so others are aware of the risks of dealing with Banggood.
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